Starting Microsoft Word In Safe Mode Mac

I’ve done the Catalina upgrade, and now my Word documents won’t save. It goes through the document save process, then doesn’t actually save the version. It saves a file with zero KB. Word then won’t shut down and gives the error message that documents can’t be saved under the same name (they’re not). I’ve tried saving to pen drives and the same thing happens. I’ve tried restarting and shutting down the laptop to no avail. The frustration is real!

Any tips please?

Release the ⇧ Shift key. Once the login screen appears, your Mac should be in Safe Mode, meaning you can release the ⇧ Shift key. 5 Log into your Mac.

  1. Microsoft Word application fails to start or open when you double click on the icon. Or it shows “starting” and stuck at the loading window. If that is your case, here are the solutions. Solution 1: Open Word 2016 in Safe mode. Hold Windows and R keys simultaneously; Type in WinWord /safe and hit OK; If the Word 2016 application works.
  2. By Using The Safe Mode. The next method you can use for your platform is to use Microsoft Office in safe mode. And starting Microsoft Office in safe mode is very easy. To open Microsoft Office in safe mode it can be done in very basic steps. Open the Run application with your hotkey. The shortcut key to open Run Utility is Windows Button + R.
  3. Check if a third-party integration is the problem by starting Microsoft Word in Safe Mode. To do this, hold the CTRL key and double-click the Microsoft Word app, then click Yes when the dialog box asks if you want to start in safe mode. If you can convert your doc in safe mode then an add-in is the problem.

MacBook Air 13', macOS 10.15

Posted on Apr 2, 2020 3:10 AM

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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

After you install a font into the Fonts folder in the operating system and start Microsoft Word for Mac, the font unexpectedly is not available in the Font dialog box, in the drop-down list, or in the Formatting Palette.

Cause

Third-party fonts are not directly supported in Microsoft Office for Mac applications. Some third-party fonts may work in one application and not in another. Other third-party fonts are installed in a 'family'. A family usually consists of the third-party font itself together with some or all of its variations (bold, italic, and so forth). Sometimes, a font may be displayed in Microsoft Word, Microsoft PowerPoint, Microsoft Excel, or Microsoft Entourage, but you may be unable to use one of its variations, such as italic.

Office does not support custom fonts. This includes any fonts that were manipulated by a font or typography program.

Note

Microsoft Office for Mac technical support does not provide support for installing or configuring third-party fonts.

Basic font troubleshooting

If the following methods don't resolve your font issue, contact the font manufacturer or the website from which you purchased the fonts.

First, restart your computer, and then test the font again. Some installations are not complete until the computer is restarted. This also makes sure that all applications are restarted after the installation.

Method 1

  1. Clear the font caches. To do this, quit all Microsoft Office applications. On the Home menu, click Go > Applications, and then click Apple's Font Book.

  2. On the Edit menu, click Select Duplicated Fonts.

  3. On the Edit menu, click Resolve Duplicates.

  4. To remove all the fonts from the computer that Font Book just disabled, follow these steps:

    1. After the duplicates have been resolved, select each disabled font, click File > Reveal in Finder, and then drag it to the trash.
    2. You may notice that Font Book sometimes turns off the newer copy of the font instead of the older one. If you prefer the newer copy, drag the older one to the trash, and then re-enable the new one.

  5. Restart the computer. Apple OS X will rebuild its font cache, and Word will rebuild its font cache from that.

  6. For best performance in Word, try to run with all your fonts enabled all the time. Each time that Word starts, it compares its font cache with the system font cache. If the two don't match, Word will regenerate its own font cache, which can take a few seconds. If you have dynamically enabled fonts, the system font cache will appear different nearly every time that Word runs this comparison.

  7. You must do this every time you install an update, because the Microsoft installer tries to restore the disabled fonts each time.

Method 2

Restart the computer in Safe mode. Then, restart the computer normally. For more information about how to restart your computer in Safe mode, click the following article number to view the article in the Microsoft Knowledge Base:

Starting Microsoft Word In Safe Mode Mac Air

Mode

2398596 How to use a 'clean startup' to determine whether background programs are interfering with Office for Mac

Method 3

Start Word In Safe Mode Mac

Create a new user account to determine whether the problem is associated with an existing user account.

The font is damaged, or the system is not reading the font

If the font is not a custom font and does not appear in your Office program, the font may be damaged. To reinstall the font, see Mac OS X: Font locations and their purposes.

Starting Microsoft Word In Safe Mode Mac Desktop

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.